Responsible Gaming
Gambling Should Be Entertainment, Not Income
We believe that gambling should only be enjoyed as a form of entertainment. It should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling to make money or recover losses, please seek help immediately.
Remember: the house always has a mathematical edge. Only gamble with money you can afford to lose completely.
Age Verification
You must be at least 18 years old to gamble in New Zealand. This is a legal requirement. All casino operators are required to verify your age before you can access gambling services.
If you are under 18, gambling is prohibited. If you are aware of minors gambling, please report this to the relevant authorities.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone else, problem gambling may be developing:
- Chasing losses by gambling more to recover money you've lost
- Hiding gambling activities or lying about how much you gamble
- Gambling with money needed for essentials (rent, food, bills, medication)
- Gambling longer or with larger amounts than intended
- Neglecting work, study, family, or relationships due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money to gamble or pay off gambling debts
- Unsuccessful attempts to cut down or stop gambling
- Gambling as an escape from problems or negative emotions
- Needing to gamble with larger amounts to achieve the same excitement
Self-Help Tools & Safer Gambling Features
Responsible online casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Set a cap on how much you're willing to lose in a given period
- Reality Checks: Receive reminders about how long you've been playing and how much you've spent
- Session Limits: Automatically log out after a set period of time
- Self-Exclusion: Temporarily or permanently ban yourself from gambling
- Account Closure: Close your account if you wish to stop gambling entirely
Use these tools proactively. They are designed to protect you.
Support Organisations & Helplines
If you're struggling with gambling, support is available. The following organisations provide confidential help:
New Zealand
- Problem Gambling Foundation - Free counselling and support
Phone: 0800 664 262 (free call)
Website: www.pgf.nz - Gamblers Anonymous - Peer support meetings across NZ
Website: www.gamblersanonymous.org.nz
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
United Kingdom
- GamCare - Free confidential support
Website: www.gamcare.org.uk - GamStop - National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
All support services are confidential and free to use. Reaching out is a sign of strength, not weakness.
If You Need Help
If you or someone you know is struggling with gambling, please don't hesitate to seek help. There is no shame in asking for support. The organisations listed above are staffed by trained professionals who understand problem gambling and can provide real assistance.
Contact the Problem Gambling Foundation today: 0800 664 262 or visit www.pgf.nz
Help is available 24/7. You are not alone.